Effective Date: September 10, 2024

At radiantflow.ca, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect
We collect the following types of information from users of our website:
a. Personal Information
When you use our services, you may voluntarily provide us with certain personally identifiable information, such as:
- Name
- Email address
- Phone number
- Payment details (for booking services)
- Any other information you provide during communication or when booking a session
b. Non-Personal Information
We may also collect non-personal data, such as:
- Browser type and version
- IP address
- Website usage data (including time spent on our website, pages visited, etc.)
- Referring/exit pages
- Cookies and similar tracking technologies

2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our Reiki services.
- To respond to your inquiries and customer service requests.
- To process payments and manage appointments.
- To send you important updates regarding your appointments, services, or changes to policies.
- To send you newsletters or promotional emails (with your consent).
- To analyze and improve the functionality and user experience of our website.

3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:
- Service Providers: Trusted third-party service providers who help us operate the website and provide services (e.g., payment processors, email platforms) under strict confidentiality agreements.
- Legal Requirements: If required by law or in response to valid legal requests (such as subpoenas, court orders, or government regulations).

4. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small files stored on your device that help us recognize repeat visitors and track preferences. You can manage your cookie settings through your browser, but please note that disabling cookies may affect the functionality of the website.

5. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction. However, no online transmission is completely secure, and we cannot guarantee the absolute security of your data.

6. Your Rights
Depending on your location, you may have certain rights regarding your personal data, including:
- The right to access the personal data we hold about you.
- The right to correct or update inaccurate information.
- The right to request the deletion of your personal data.
- The right to object to the processing of your data or restrict certain uses.

To exercise any of these rights, please contact us at radiant.flow.jb@gmail.com.

7. Third-Party Links
Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy policies before providing any personal information.

8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a minor, we will take steps to delete the information as soon as possible.

9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. When changes are made, we will update the "Effective Date" at the top of this page. Your continued use of the website signifies your acceptance of the updated terms.

10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Email: radiant.flow.jb@gmail.com
Phone: 905-260-2561
Address: 86 Dundas St W., Trenton, Ontario